I went to Walgreens last weekend to pick up one of my medications. Because it was convenient, I went to the drive-through. I handed them my debit card to pay for my copay. When I received a bottle of pills, I didn't recognize the name. As I looked at the bottle, it indicated that it was a generic for another medication.
I told the pharmacist that there had been a mistake. I was not on this medication. "Yes, you are," he replied. "This is what the doctor ordered."
"No, it isn't. We tried this medication 10 years ago and it didn't work."
"I'm telling you, this is what the doctor ordered," he replied belligerently. "You have to take this medication."
"No, I don't. This prescription was filled incorrectly. I will not take this medication. Refund my copay."
When he refused to refund my copay, I left the drive-through window and went in the store talk to the manager. I eventually got my refund and have totally switched pharmacies. In addition, I reported the error to the Walgreens corporate office. Luckily, I have a current PHR (Personal Health Record) that lists all my medications and allergies. You can create your own personal health record through www.personal-health-records.com.
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Personal Health Records allows patient to provide doctors with valuable health information that can help improve the quality of care that patient receives. Personal Health Records can help to reduce or eliminate duplicate tests and allow you to receive faster, safer treatment and care in an emergency and helps to play a more active role in yours and your loved ones’ healthcare.
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